@a客户服务救生包@Ake hu fu wu jiu sheng bao@e如何解决客户服务中的棘手状况圆满化解不愉快的客户消费体验@d= The customer service urvival kit : what to say to defuse even the worst customer situations@f(美) Richard S. Gallagher著@g夏金彪, 树军译@zeng
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@a北京@c企业管理出版社@d2014
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@aPilot派力营销图书@APilot pai li ying xiao tu shu
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@a著者规范汉译姓为：加拉格尔
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@aRichard S. Gallagher, 美国职场沟通技能领域的资深专家，美国演说家协会会员，美国管理协会沟通训练营的行业专家。
@aThe customer service urvival kit : what to say to defuse even the worst customer situations@mChinese
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@a如何解决客户服务中的棘手状况圆满化解不愉快的客户消费体验@Aru he jie jue ke hu fu wu zhong de ji shou zhuang kuang yuan man hua jie bu yu kuai de ke hu xiao fei ti yan
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@a企业管理@Aqi ye guan li@x销售服务
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@a加拉格尔@Ajia la ge er@g(Gallagher, Richard S.)@4著
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@a夏金彪@Axia jin biao@4译
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@a树军@Ashu jun@4译
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客户服务救生包：如何解决客户服务中的棘手状况圆满化解不愉快的客户消费体验= The customer service urvival kit : what to say to defuse even the worst customer situations/(美) Richard S. Gallagher著/夏金彪, 树军译.-北京：企业管理出版社，2014
